Frequently Asked Questions: Vitafoam... get comfort, get vitality

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Frequently Asked Questions: Vitafoam... get comfort, get vitality

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Frequently Asked Questions

Question: I'd like to order an appropriate mattress for my newborn child. What can you advise?
Answer: Baby cot mattress, Put into consideration the quality of the mattress, it should not be hard and should not cause irritation for the baby.

Question: Please, give your recommendations. I cannot decide what mattress to choose for my children (2 years and 5 years old). My wife wants to buy two non-spring mattresses but I'm not sure it's a correct choice.
Answer: In general the best choices for your children are non-spring mattresses. You can go for Vita Corona

Question: We need a good mattress for our child's bed (70x140). We heard coconut fiber mattresses are considered the best ones? Is there any cheaper mattresses for children?
Answer: We do not produce the coconut fiber mattress; you can go for a non-spring mattress, or any of our medium density mattresses.

Question: Please, recommend an inexpensive mattress for a ten-year-old child. Is it possible to buy a spring mattress with a dependent spring block?
Answer: Vita Shine or Vita Corona, the mattress can bear the weight of the child. A ten –year –old child is too small to use a spring mattress.

Question: Are there any normative-technical documents determining standards for orthopedic mattresses, their characteristics and stuffs?
Answer: There are normative standards for all the production including mattresses. But frankly speaking, there is no information in the State Standards concerning orthopedic mattresses that's why all the sellers explain the meaning of this notion differently. There are some certified organizations checking main characteristics of all the furniture (deformation, loss of consumer quality, hygienic appropriateness). The best way to get a high quality orthopedic mattress is to buy it in a Vitafoam outlet.

Question: What is orthopedic mattress?
Answer: The word "orthopedic" means something designed to prevent or treat bone injuries.

Question: Please advise what mattress is most preferable for partners of very different weight categories (60 and 120 kg).
Answer: I would advise you to get two single mattresses Vita Supreme and Vita Galaxy or a Vita Twil. Other parameters may determine your choice. It does not matter whether these mattresses will be spring or non-spring ones.

Question: What documents can prove quality of mattress springs and their number? Can I demand a certificate that confirms trademark of the springs?
Answer: Surely you have a consumer right to demand a certificate for any component you are interested in. But frankly speaking I'm not sure that an ordinary seller has such documents. He/she simply does not need them. You may just know the mattress trademark providing international standards, like Vitafoam for its production and components.

Question: What spring mattress would you advise for a person suffering from back problem?
Answer: Vita Spring Firm. It has an orthopedic quality which helps to treat bone injuries.

Question: What's inside a mattress?
Answer: Mattress sets are highly engineered sleep systems created from different components such as springs, air, and foam, despite their simple exterior appearance. Every mattress is to ensure the comfort and durability of the user, regardless of how each mattress is specifically constructed. Together a mattress and its foundation create a sleep set. Basically, we can have three (3) main types of mattress;
Innerspring mattresses are composed of precisely configured tempered steel (coil springs) and several different qualities of foam (padding), which work together to reduce stress to pressure points such as shoulders and hips, support your weight, and comfortably suspend your body throughout the night.

Edge Support: Mattresses with edge support offer edge-to-edge comfort across the entire mattress, helping the mattress retain its shape and provide long lasting comfort. Edge support also reduces the chance of mattress edge sink (typically caused by sitting on the edge of the mattress) over a period of time. Edge support is provided using several methods, such as additional coils near the edge of the mattress, foam encasement for the innerspring unit, or a tied coil construction.
Foam mattresses are designed specifically for pressure management. When lying on a foam mattress, the foam should immediately distribute your body weight properly across the sleeping surface (cradling effect) and reduce uncomfortable pressure points.

Question: If I have a bad back should I buy a hard mattress?
Answer: Your doctor may have specific recommendations for your sleep surface. In general, we'd recommend a mattress that offers good support, and support does not mean the hardest or firmest mattress available. You can go for Vita Galaxy or Vita Spring Firm

Question: What is the best way to protect my new mattress?
Answer: Mattress protection, including the use of waterproof mattress pads, is the easiest way to protect the limited manufacturer's warranty on your mattress. In addition from keeping your mattress free of stains, many mattress protectors also have the ability to keep dust mites out of your new mattress.

Question: What is the best mattress, or mattress brand?
Answer: Each of the brands offers unique features and benefits that may appeal to you, while consistently providing a quality product.  Your comfort is a personal choice. A trained salesperson will help to guide you based on your preferences and needs, assisting you to make an informed buying decision.

Question: Is my child ready for an adult-sized bed?
Answer: The transition from a crib to a bed is a big step for children. Due to the danger of injury from a crib, it is encouraged to switch to an adult size bed as soon as a child can climb out of the crib, or once they reach 35 inches in height. Most children move from crib to bed between the ages of two and three years old.
HINT: Children spend a great deal of their growing years in bed. Providing them with a mattress set that offers adequate comfort and support for active, developing bodies is important, and usually cannot be found in hand-me-down or used sleep products. While, many parents still purchase twin size sleep sets, recent industry statistics show a rise in the number of parents opting for full size or "double" beds for children. Space permitting, the larger size bed allows greater freedom of movement while sleeping and can provide more comfort for both parent and child during quiet talks and bedtime stories.

Question: Why is it important to sleep on the best mattress you can afford?
Answer: It's the quality of the construction that determines how long your mattress and foundation will last. The best assurance of good performance over many years is to buy the very best quality sleep set you can afford. "Bargain" bedding is no bargain when it comes to getting a good night's sleep. For only pennies a night, you can sleep on the best

Question: Does My Mattress Or How I Sleep Have Anything To Do With How Long I Hold My Adjustment?
Answer: Logically a good mattress should help support your spine and help you hold your adjustments longer. Sleeping on your stomach jams your spinal joints together and in many people will cause or aggravate pain. Many people report that sleeping on their side or on their back helps them when they are feeling discomfort. Ideally you want to keep your spine in a straight line when on your side.

Question: What if I can't sleep on my new mattress?
Answer: All new mattresses take a while to get used to. However your body will soon adjust. It is surprising how slight changes in sleeping surface can affect your sleep. A smell of newness may affect you for a few days; even a slight difference in height may disrupt your sleeping pattern. These teething troubles are present no matter what new mattress you buy. They will fade over time.

Question: What's the best mattress?
Answer: To determine the mattress that's best for you, we recommend using the process of elimination to weed out the ones you don't like. Use the "rest test" to narrow down your choices. As you lie down on the mattresses, pay attention to three of the mattress's most important features: comfort, support and space. The mattress that best fulfills the combination of these needs is the "best" mattress for you.

Question: Why should I buy a Vita Pouf?
Answer: It is an ultimate product for someone looking for the most comfortable chair in the house. The pouf creates the perfect little place to flop into after a long day. It creates an ultra comfortable 'pod' that you sink into for ultimate comfort.

Question: What is the warranty on your Product?
Answer: Vitafoam produces high quality foam and related products that meet International Standards and we do not compromise on our promise to consistently deliver value.

Question: Where are your products made?
Answer: Our entire product are made in Nigeria, some of the fabrics used for production are imported.

Question: How do I care for my furniture?
Answer: Most stains can be spot-cleaned with a little mild soap and water solution. Using a clean white cloth and a bit of the solution, rub the stain gently with circular motions. Once the stain has been removed, wipe the area again with only water to remove any soap. Finally, blot dry with a fresh cloth; do not leave affected area in direct sunlight while drying. For tougher stains, please consult professional upholstery cleaner

Question: What size sleep sets do you offer?
Answer: The standard Sizes are
• King - 75 x 84 x 8"
• Queen - 75 x72 x 8"
• Family- 75 x 54 x 8"
• And others.
We also customize a lot to any size or shape depending on certain factors.

Question: Can you make me a mattress for my antique bed?
Answer: Yes, Vitafoam can custom-build a sleep set for you in any size or shape. For antique beds, we recommend you measure the width and the length of the inside of the bed frame.

Question: Can I purchase a mattress only?
Answer: Yes, you can purchase a mattress only. However, your mattress is only as good as the support beneath it. We recommend purchasing a mattress that if of a higher height or our divan base at the same time in order to receive the best comfort and support

Question: Do you offer delivery to areas where there isn't a Vitafoam?
Answer: Yes; Vitafoam can deliver products to areas of your choice, based on certain conditions. Customers are responsible for delivery costs, which vary by product and destination.

Question. What is the standard delivery time frame for a Vitafoam mattress?
Answer: Due to the personalized nature of every Vitafoam product, a standard delivery or pick-up time frame will generally range from 3 to 7 days. The details of the delivery will be coordinated and agreed at the time of sale.

Question How can I tell if I need a new mattress?
Answer: When was the last time you thought about your mattress? Many of us forget that our mattresses are the most utilized piece of furniture we own. In fact, if you sleep eight hours a night, in one year you'll rack up 3000 hours on your mattress. After ten years, you'll have logged 30,000 hours on the same bed. Listed below are a few hints that indicate it's time to start thinking about renewing your sleep surface.
a. You bought your current mattress over eight years ago.
The average life span of a quality mattress is eight to ten years. Mattresses older than that suffer from deteriorating comfort features and diminished support capabilities.
b. You wake up feeling more tired than when you went to sleep.
Most consumers wait too long to replace their mattresses. If you don't wake up feeling refreshed and rejuvenated—or if you feel any pain or discomfort—you've definitely waited too long.
c. The couch feels more comfortable than your bed.
Concentrate on the feel of your mattress. Do you feel coils or bumps? Your body needs a smooth, comfortable sleep surface to get a regenerative night's sleep. Your mattress should enable you to sleep through the night with minimal tossing and turning.
d. Your mattress looks worn and uneven.
Inspect your mattress regularly for sags and imprints. If your mattress appears uneven or worn and frayed, maybe it's time to start shopping. The upholstery layers in all mattresses compress over time. For optimal performance, be sure to rotate your mattress occasionally to extend its durability and renew its comfort. If you "inherited" your mattress from a family member or friend, chances are you need to replace it now.
e. You've taken your mattress for granted.
Mattresses are the most used yet most ignored piece of furniture in the house. Pay attention to your mattress. Do you hear creaks and groans? Do you notice the surface sags or indents in certain areas and not in others? The condition of your mattress may come as a surprise, once you take a close look.

Question: How do I shop for a mattress?
Answer: Focus on finding a sleep set that satisfies your comfort preference first, then your quality preference. Aalways shop wearing comfortable clothes and shoes that can easily be removed for lying down. Take your time and don't be shy. You can't judge support and comfort by sitting on an edge or lying down for just a few seconds. Lie on the bed the way that you sleep, and if you sleep with a partner, try shopping with them so you can decide together. You can have this experience at our Comfort Centers pan Nigeria- it is an outlet that you can trust, and that offers services you desire. Read as much information about the sleep set as is available. Remember, buy the best bed that you can afford. You can always find "bargain bedding," but it's no bargain if you can't get a good night's sleep!

Question: Can my children use my old mattress?
Answer: Children should have a comfortable, supportive mattress to get the deep restorative sleep their bodies need to grow. If your old sleep set was uncomfortable and lacked support, then it probably won't help your kids get a good night's sleep either.

Question: Can Vitafoam products be made to any size?
Answer: Your foam product can be any size you want, within certain limits, all of the products in our Vitafoamng.com web store are already designed and raw materials are always ready for the production of customized product to suite our customers taste and lifestyle. Consequently, we can make our products exactly the size each customer wants and we can provide them for the same price if smaller than the regular size and density, and for a higher price if bigger than the regular size and density.
 
Question: What happens to the foam left over from making Vitafoam product?
Answer: You may worry about the impact that you have on our landfills; so do we. That's why we recycle our unusable leftover foam. The foam that doesn't make it to our customers eventually ends up in new blocks of foam used in commercial construction. We strive to minimize our environmental impact.
 
Question: How do I customize products in the Vitafoam product catalog?
Answer: For any foam product, simply select a design and enter a length in inches in the dimension input fields. Our foam products fall into three basic categories: (1) high density (2) medium density, and (3) low density. Most of our basic shapes can be customized in all three dimensions; in other words, the customer must specify the length, width, and height and density.
 
Question: Where are my orders made for Vitafoam Products?
Answer: Your foam products are designed and manufactured at different locations of the Vitafoam factories located Oba Akran Avenue Industrial Estate Ikeja in lagos, Industry Road Aba Abia State,Plot 13, Maimalari Road, Bompai Industrial Area in Kano state, and Plot 35, Industrial Area Bukuru Road, Jos Plateau state. All located in Nigeria. We also have comfort centres Key Distributors and Sub-Dealers in different parts of the country move us closer to our customers in the other parts of the country, resulting in lower freight costs for those customers. Your can visit our website "vitafoamng.com" for more information or you can reach through the following phone numbers 017419071, 017419072, 017419073, and 017419073 for assistance.

Question: Isn't foam fragile? Should I have my order coated?
Answer: Vitafoam is noted for premiumness, and therefore does not produce fragile foams that compresses so easily, but we advice our customers to seek advice from our representatives at the point of purchase or on the phone on the range of foam to pick from putting into consideration; weight, health and comfort needs.
 
Question: Does Vitafoam offer Key- distributor discounts?
Answer: Yes. You visit our website "vitafoamng.com" to find out more.
 
Question: Can I purchase products online?
Answer: Yes, please contact us if you have any questions on products before purchasing. To begin shopping online, visit vitafoamng.com

Question: How can I buy Vitafoam retail products?
Answer: Vitafoam retail/consumer products are sold through retailers nationwide. If you are a consumer and would like to locate a Vitafoam retailer [Sub-Dealer] near you, or if you are a retailer [Sub-Dealer] and would like information regarding our qualifying minimums, contact our Customer Service Representatives or visit us on vitafoamng.com.

Question: How can I find a Vitafoam distributor in my area? 
Answer: For the name and phone number of a Vitafoam distributor in your area, please visit our website "vitafoamng.com."

Question: Can I place an order through your Vitafoam website?
Answer: Yes, you can place orders and even make payments on our website.

 
 
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