Special Notice
Delivery takes 48-72 hours after confirmation of payment within Lagos Metropolis. For orders above N500,000 to other state, please call 08129982143, 08174589640, 0800 VITAFOAM (080084823626) before you place your order.
FREQUENTLY ASKED QUESTIONS (FAQs)
  1. Where can I buy genuine Vitafoam products?
  2. Do you sell foam blocks for furniture makers?
  3. How do I place an Order without coming to your office?
  4. Who is a Vitafoam "direct-sale customer"?
  5. How can I become a distributor of Vitafoam Products?
  6. The word "Density" is always related to mattresses, what does it mean?
  7. Can you feel the difference between the various densities of Foam?
  8. What if I weigh 300kg. And my spouse weighs 100 kg; will the same foam product work well for both of us?
  9. How long will an order take, to reach my home?
  10. How do I know my Foam mattress is good quality?
  11. Why do I Get Body Impressions?
  12. Why do I need a hard mattress?
  13. Can I wash my duvet in the washing machine?
  14. Why does my mattress smell?
  15. The durability of a spring mattress depends on what?
  16. What are the factors to consider when buying a foam mattress?
  17. What is bed frame?
  18. Must my bed frame be the same size with my mattress?
  19. In mattress terminology what does it mean to have a firm mattress?
  20. Who do I contact to make a complaint?
  21. Which orthopedic mattresses should I go for?
  22. How can you look after an orthopedic mattress?
  23. Where can I buy an orthopedic mattress from?
  24. Is there a size of mattress that everyone should use? What's the most popular mattress size?
  25. Is it better to shop online, go to a showroom or call to buy my bed?
  26. Qualities of a good mattress: What should I do before I shop for a new mattress?
  27. How long do mattresses last and how often should they be replaced?
  28. How is sleep affected by a mattress?
  29. Does a couple need a particular mattress size?
  30. Do children need a particular kind of mattress?
  31. How often would I need to rotate my mattress?
  32. Why is sleep so important?
  33. Is it true that napping can be bad for you?
  34. How much sleep does the average person need?
  35. What are some ways to get a better night's sleep?
  36. What can shift workers or people who work at night do to sleep better?
  37. Is there a problem with falling asleep on the sofa watching television, not falling asleep in bed?
  38. Where should I go for information if I think I have a sleep-related health problem?
  39. What if there's no time for sleep? What can people do to sleep better?
  40. Can people make up for lost sleep during the week by sleeping in on weekends?
  41. How can someone tell if they have a sleep disorder?
  42. What's the best mattress?
  43. How can you best shop for a mattress?
  44. How can you tell when a mattress is "used up?"
  45. What should people look for in a new mattress?
  46. What is the best way to try a mattress?
  47. How much money should be spent on a mattress?
  48. What size mattress does a couple need?
  49. What can new parents do to sleep better?
  50. How much sleep do children need?
  51. Should a parent pass down an old mattress to a child?
  52. What are bed bugs?
  53. Where do bed bugs live?
  54. How do I prevent infestation?
  55. I think I have bed bugs, what do I do?
Where can I buy genuine Vitafoam products?
We have dealers spread across the nation. You can locate the one that is closer to you by clicking on key distributors or the Comfort Centers on the quick links tab on the home page. If, you are still unable to find the one that is closer to you, contact our Response Centre for the name and address of the nearest dealer to your location.

Do you sell foam blocks for furniture makers?
Yes, we sell foam blocks of different densities. Our foam blocks can be custom-cut into any dimensions that the customer wants.

How do I place an Order without coming to your office?
You can place an Order by sending a mail, detailing the product of your choice, quantity and dimensions to response.centre@vitafoam.com.ng or call any of the numbers 0700VITAFOAM [84823626], 01-7419071, 01-7419073-4.

Who is a Vitafoam "direct-sale customer"?
Vitafoam direct-sale customers are typically distributors or retailers.

How can I become a distributor of Vitafoam Products?
You can call our Response Centre for enquiries on how to become a distributor or visit our head office where you will be informed on the benefits accrued to Vitafoam dealer.

The word "Density" is always related to mattresses, what does it mean?
Density is a measurement of the mass per unit volume. It is one of the most important of all properties. Density affects foam durability and support. Typically, the higher the density, the better the foam will retain its original properties and provide the support and comfort it was originally designed to produce.

Can you feel the difference between the various densities of Foam?
There is a difference. The denser the foam product, the more supportive it is and the more it will conform to your body. High density Foam is designed specifically for the size and shape of all Foam Factory products. Vitafoam mattresses molds and support the body better than any other product in the market.

What if I weigh 300kg. And my spouse weighs 100 kg; will the same foam product work well for both of us?
A high density mattress e.g. Vita Galaxy, Vita Twill etc. is a solution for persons of different weights.

How long will an order take, to reach my home?
If it is a regular size it will take 24hrs after confirmation of payment but a special size will take 3working days after confirmation of payment.

How do I know my Foam mattress is good quality?
Obviously it is important to allow the foam to do what it is best for: Allowing for a better contouring of your body shape and therefore less pressure placed on the areas of your body that press harder against the bed.

Why do I Get Body Impressions?
Body impressions are a byproduct of the extra comfort layers built into today’s best mattresses. In the first few weeks you sleep on a new mattress with extra comfort layers, you will likely notice somebody impressions on the surface. These impressions are normal. They indicate that the comfort layers are conforming to your body, as they are supposed to do, and shouldn’t be considered a sign that something is wrong with your new mattress. Unless your mattress care instructions indicate otherwise, you may want to periodically rotate your mattress from end to end and from top-to-bottom.

Why do I need a hard mattress?
Sleeping on hard surface helps to reshape the back and realign the body. A firm sleep surface helps the body’s relationship with gravity. It is a therapeutic practice

Can I wash my duvet in the washing machine?
Technically yes you can, but the main obstacle you will face is the size of the drum on your washing machine. If you squeeze a Super King Duvet into your machine, when the water enters the drum, due to the lack of space the load can become uneven and ruin the motor. If you have a larger machine then it is of course possible and causes no damage to the down inside. The most important part of washing your duvet is the drying process. In order to prevent the clusters lumping together it is important to shake the duvet every 5 minutes during the drying process. 5 minutes in the drier, take the duvet out and shake it and then back into the drier. Repeat this process until the duvet is completely dry.

Why does my mattress smell?
First thing to remember is not to worry. Due to the chemical composition of all foam based products, the process invariable means that some odour may be present, especially if the foam block has been freshly cut. The odour will soon disappear, sometimes within a day or two after the mattress has been left to air.

The durability of a spring mattress depends on what?
This include the number of springs used, the gauge of wire and the arrangement of springs within the mattress. The thickness of the layer of padding that covers the spring system also has a great impact on the comfort the mattress may provide.

What are the factors to consider when buying a foam mattress?
When buying a foam mattress, you must take into cognizance the mattress depth, thickness of the padding, fabric used for padding and the density of the foam.

What is bed frame?
Bed frame is a piece of furniture, which is used to position and hold a mattress.

Must my bed frame be the same size with my mattress?
For convenience sake it has to. When you are buy a bed frame, it’s important it fits the mattress as well. Many times it happens, that either the frame is way larger, than the mattress or it is too small than the mattress. In either case, it becomes very inconvenient to sleep on.

In mattress terminology what does it mean to have a firm mattress?
When people say they want a FIRM mattress, what they are often looking for is a supportive mattress. However, firmness designations actually refer to the surface feel of a mattress. If you are looking for a bed that feels hard, then a firm mattress is what you want.

Who do I contact to make a complaint?
Contact the Vitafoam Response centre on: 0700-VITAFOAM [0700-84823626], 01-7419071, 01-7419073-4 or send a mail to response.centre@vitafoam.com.ng.

Which orthopedic mattresses should I go for?
The best advice is to go and try a range of different orthopedic mattresses and see how comfortable they feel to lie down on. There are two main types of orthopedic mattresses that you are more likely to come across including The Vita Galaxy Orthopedic mattress and the Vita Spring Firm Orthopedic mattress. The Vitafoam Galaxy orthopedic mattress is designed to gently conform to the shape of your body. Vita Spring Firm is made up of a core of coil springs and an outer layer of padding and damask coating. The type and number of coils will affect how supportive it feels. It is also possible to buy a mattress that incorporates foam and springs.

How can you look after an orthopedic mattress?
- Make sure you place orthopedic mattress on a firm base of matching size
- Rotate it once a month
- Try not to let the orthopedic mattresses get wet (this will increase the risk of mildew developing)

Where can I buy an orthopedic mattress from?
You can buy any of our orthopedic mattresses from any of our dealer outlets nation-wide. Check www.vitafoam.com.ng for addresses of our dealers.

Is there a size of mattress that everyone should use? What's the most popular mattress size?
There is no "one-size-fits-all" in mattresses. A teen, for example, may be able to use a family size bed or may be more comfortable with a queen. If you sleep with a partner, you will certainly require a different size mattress than a child. The queen size mattresses are the most popular at the moment; but, if you have room for a king size, you will be more comfortable with that.

Is it better to shop online, go to a showroom or call to buy my bed?
That depends on what's most important to you. Do you need to test the product first, or can you determine what you want by looking at a picture of the product? www.vitafoamng.com offers you a virtual showroom for your convenience but we also have locations around Nigeria where you can try out mattresses. To find the location nearest you, click here: www.vitafoam.com.ng or contact our Customer Service Representatives: 01-7419074, 01-7419071, response.centre@vitafoam.com.ng

Qualities of a good mattress: What should I do before I shop for a new mattress?
In order to find the perfect bed for your needs, there are several questions you will need to consider. First, what size bed do you need? If the bed is for a child or a dormitory room, a 6x3 size might be fine. If the bed is normally used by two people, the smallest size to consider is a 6x4 size [family size]. Queen size and king size beds provide considerably more room and comfort for the sleepers; however, you must also consider the size of the room. The next consideration is how you want the bed to feel as far as comfort is concerned. All of the beds that we make at Vitafoam Plc will give you great support. What will vary is the amount of cushioning or surface comfort. Do you want the bed to be firm, with very little cushioning, or do you want it to be very plush, like sleeping on several comforters? Once you can answer these questions and have some idea of how much you want to invest in your mattress, you are ready to Call, Click, or Visit Vitafoam Nigeria Plc dealer outlets closest to you to find the perfect bed for you!

How long do mattresses last and how often should they be replaced?
Traditionally, mattresses should be replaced every 7 to 10 years. The life of a mattress can be impacted by many factors, including the height and weight of the sleeper(s) and whether or not it is supported by a proper frame and foundation, and even the climate that you live in. If the mattress is abused by standing or jumping on it, or if a double-sided mattress is not turned as recommended by the manufacturer, you may need to replace the mattress sooner. Ultimately, if you wake up feeling stiff and sore and you can't identify any other causes; you might want to think about replacing your mattress. Your lifestyle and your body may undergo rapid changes, and that may mean that your mattress should change, too. As a rule, if your mattress sags or is worn and lumpy, you should think about replacing it. And you can ask yourself this question: Would a new mattress help me sleep better?

How is sleep affected by a mattress?
Lifestyle factors - age, physical activity, smoking, and illness - are all important. However, your mattress is the most important factor in determining the quality of your sleep. Your mattress should support you and be comfortable enough to allow you to sleep in one position all night, without the tossing and turning that is caused by pressure points. Restless sleep or waking up with aches in your arms, legs and back is a sure sign that your mattress is not helping you get the rest you need.

Does a couple need a particular mattress size?
As a rule, a king or a queen-size mattress provides the most room and the best comfort. You might want to consider a mattress that minimizes sleep disturbances when either of you move during the night. Our mattresses are constructed to minimize the impact of partners moving. You should both evaluate a potential mattress purchase. A spacious mattress will help you sleep better and you'll both be more rested in the morning.

Do children need a particular kind of mattress?
For babies, a crib with a firm, tight-fitting mattress is crucial to the infant's health and safety. Always be sure the crib has adequate support for the mattress, so that the bedding can't be easily dislodged. This is a very important consideration, since babies spend almost three-quarters of their time asleep and toddlers spend half their time sleeping. As your children grow older, they will be ready to graduate to a twin bed. The rules of comfort and support apply here. Children need 8-10 hours of sleep per night. A mattress that allows them to sleep comfortably without tossing and turning will give them the restful sleep they need to grow up healthy.

How often would I need to rotate my mattress?
Most mattresses made in the last few years are one-sided, as opposed to the two-sided models that required flipping and rotating. Through the years mattresses became so heavy, due to added upholstery layers and coils, that they were very difficult to turn. To make it easier for the consumer, one-sided mattresses were developed. Most one-sided mattresses should be rotated head-to-toe once every two months. If you have a two-sided mattress like the Vita Twill, rotating it minimizes the impressions your body leaves and makes your mattress more resilient and resistant to wear and tear, because you are using all the sleeping surfaces. Two-sided mattresses should be "flipped" once every two weeks for the first three months and once every two months thereafter. The first time, turn it over so the top surface is now resting on the foundation. The next time, just spin the mattress from head to toe, leaving the same surface in contact with the foundation. Alternate these two procedures every two months and you can expect a long life from your mattress.

Why is sleep so important?
Sleep is a key part of a healthy lifestyle. Like eating right and exercising, sleeping well is essential to feeling your best during the day. It affects how you feel, your relationships, your productivity and your quality of life. While you sleep, your brain goes to work, consolidating the day's learning into memory and reenergizing the body.

Is it true that napping can be bad for you?
There's nothing wrong with taking a short nap to help refresh you during the day. But if you find you're napping all the time, it could be a sign that you aren't getting as much sleep as you should. Or that you're not getting the deep, restful sleep you need at night.

How much sleep does the average person need?
The average person needs 7-8 hours a night, but it differs for every person. Some people may need as much as 10 hours a night and others need much less. If you sleep longer on the weekends than during the week, you probably aren't getting the sleep you need every night.

What are some ways to get a better night's sleep?
A few key things should help. Try going to bed and getting up at the same time every day – even on the weekends. This will help keep your biological clock in sync. Develop a sleep ritual by doing the same things each night just before bed. Parents often establish a routine for their kids, but it can help adults, too. A routine cues the body to settle down for the night. Another hint: Unwind early in the evening so that worries and distractions don't keep you from getting a good night's sleep. Finally, create a restful sleep environment – sleep in a cool, quiet, dark room on a comfortable, supportive mattress and foundation – to get your best night's rest. If you're sleeping as much as you need, but still find that you're sleepy during the day, you should consult your doctor to see if you might have a medical condition interfering with your sleep.

What can shift workers or people who work at night do to sleep better?
Anyone who sleeps during the day needs to make sure their room is dark – use heavy window coverings to block out the light. This is important for everyone, but particularly for people who sleep when it's bright outside. Also, make sure your room is cool, between 60 to 65 degrees Fahrenheit (16 to 18 degrees Celsius). Sleep on a comfortable, supportive mattress and foundation that offers you enough space to move around comfortably. And sleep in a room that's quiet. The sleep environment is a very controllable part of good sleep – whether you're sleeping during the day or at night. You can adjust the temperature, replace an uncomfortable or worn-out mattress, block out noise with earplugs and keep light from your bedroom with dark blinds or eye shades.

Is there a problem with falling asleep on the sofa watching television, not falling asleep in bed?
If you regularly fall asleep on your sofa, you may not be getting as much sleep as you need at night in your bed. Or maybe your sofa is more comfortable than your bed! In either case, you should make sure to practice good sleep habits – from sleeping on a comfortable, supportive mattress to not drinking alcohol too close to bedtime. And try to get more sleep – it may change how you feel during the day.

Where should I go for information if I think I have a sleep-related health problem?
If you've tried the common sense tips and you know you're sleeping in a restful bedroom environment including a comfortable and supportive mattress, you should see your doctor. You may have a medical condition that interferes with getting a good night's sleep.

What if there's no time for sleep? What can people do to sleep better?
Sleep needs to be a health priority. It affects every aspect of your day-to-day living. If you can't say "yes" to sleep, make sure to make the most out of the sleep you get. Exercise regularly – people who exercise a few times a week sleep better than people who don't. Also, avoid caffeine, alcohol and tobacco products late in the day. All can interfere with sleep. You need to create a restful sleep environment so the sleep you get is restorative and uninterrupted. Sleep in a dark room, on a comfortable, supportive mattress. Keep the room cool and quiet. And if you find yourself too stressed to sleep, make a list of all the things you need to do. Once you've made your to-do list, give yourself permission to relax and sleep. You'll need the energy to tackle your tasks in the morning.

Can people make up for lost sleep during the week by sleeping in on weekends?
No. If you sleep more on the weekends than during the week – and many of us do – this indicates that you have a "sleep debt." A sleep debt accumulates when you don't get enough sleep. The only way to reduce the debt is to sleep as much as your body needs every night. Make sure you're getting the right quality of sleep as well. Sleep in a cool, dark, quiet room on a comfortable, supportive mattress to get your best night's sleep.

How can someone tell if they have a sleep disorder?
If you've looked at your sleep environment and your everyday routine to make sure you're not sabotaging your sleep and you still feel sleepy after getting a full night's sleep, you should see your doctor. You may have a medical condition that interferes with getting a good night's sleep.

What's the best mattress?
The answer is a matter of individual taste. What's best for me may not be best for you. When it comes to mattresses, there is no one-size-fits-all. After all, we're all built differently and have different comfort and support preferences, so why would the same mattress be "best" for all of us? To determine the mattress that's best for you, we recommend using the process of elimination to weed out the ones you don't like. Go to a retailer and use the "rest test" to narrow down your choices. As you lie down on the mattresses, pay attention to three of the mattress's most important features: comfort, support and space. The mattress that best fulfills the combination of these needs is the "best" mattress for you. If you sleep with a partner, bring that person with you to test out the mattresses. After all, you will need to reconcile what you like best with what your partner likes best.

How can you best shop for a mattress?
You need to understand your needs before you start shopping. We recommend that you think about your lifestyle. How has it changed since you last bought a mattress and how might these changes affect your purchase? And what about your body? Has it changed and how has this affected your needs for support or your comfort preferences? Finally, think about space needs and if you have a partner, take your partner with you to shop for a new mattress. It's important to find something to meet both your support needs and comfort preferences. Armed with this information, go to a mattress retailer you trust, someone who will answer your questions with information. Then, take a "rest test" to compare the feel of different mattresses by lying down on them. You will quickly find some mattresses you like and others that do not meet your personal comfort preferences and support needs. Through this process of elimination, you can determine which mattresses you like best.

How can you tell when a mattress is "used up"?
If you regularly wake up feeling stiff and sore or if you aren't sleeping as well as you did a year ago, it may be time to replace what you're sleeping on. At least twice a year, check for visible signs of wear and tear and ask yourself if you're sleeping better or worse than you did a year ago and if a new mattress might improve your sleep. This regular sleep check-up will help ensure your mattress is still doing its job or whether a replacement is required.

What should people look for in a new mattress?
Four keys to keep in mind are support, comfort, space and matching sets. The mattress that's right for you will keep your spine in proper alignment – how your spine is when it's in good standing posture – supporting your body and cradling it along its curves. The right mattress will also be comfortable for your body. Keep in mind that your comfort preferences are likely to change as you age. Make sure the mattress provides enough space for easy, free movement. Couples should sleep on a queen or king-size mattress. And keep in mind that a mattress and foundation are designed to work together. Buy them as a set and get the most out of your investment in yourself.

What is the best way to try a mattress?
The best way to try a mattress is to take the "SLEEP Test":
- Select a mattress
- Lie down in your sleep position
- Evaluate the level of comfort and support
- Educate yourself about each selection
- Partners should try each mattress together
Don't be embarrassed. You don't think twice about test driving a car, and you shouldn't think twice about "SLEEP Testing" a mattress. Lie down on the mattress for several minutes and assess how well it provides support and how comfortable it is for you. The only way to tell if a mattress is right for you is to lie down on it.

How much money should be spent on a mattress?
Your rest – the amount and quality of your sleep – is a critical factor in your overall well-being. It can affect how you feel physically and mentally as well as your productivity. Accordingly, we urge you to invest in your rest, and spend enough on a mattress to ensure that your individual comfort and support needs are being met. Be sure not to shortchange yourself out of a good, quality night's sleep and buy the best mattress you can afford. The average person spends one-third of his or her life in bed. This equals 220,000 hours over the course of a lifetime! And the mattress is the most used piece of furniture in the home.

What size mattress does a couple need?
Couples should sleep in a queen or king-size mattress for free, easy movement. Couples who sleep on a full mattress are only allowing themselves the same room to move around as a baby has in a crib. And make sure to take your partner with you when you shop for a mattress. It's important that you find one that meets both your support need and comfort preferences.

What can new parents do to sleep better?
There's nothing more challenging than taking care of a new baby. The good news is, as babies grow older, they sleep for far longer periods at a time and soon will sleep through the night. In the meantime, know that erratic sleep schedules and getting up in the middle of the night will be part of your lives for the next few months. So make the most of the sleep you can get – provide yourself and your husband with a restful sleep environment. Sleep in a cool, dark room on a comfortable, supportive mattress. That way, you'll get the best sleep you can, even if it's for shorter periods of time. And learn to sleep when your baby does. It may be tempting to tackle chores while your baby sleeps, but a quick nap will help boost your energy. Sleep is as important to you as it is to your child.

How much sleep do children need?
Kids need at least nine hours of sleep each night to be star students. To help make sure your kids get the sleep they need, make sure your child's bedroom is conducive to a good night's sleep – your child's room should be cool, quiet and dark and he or she should be sleeping on a comfortable, supportive mattress.

Should a parent pass down an old mattress to a child?
If a mattress is no longer comfortable for you, it's not good enough for someone else – especially your child. As kids grow, they need supportive and comfortable bedding as well. Be sure your children have enough space to move around in and a good mattress to sleep on comfortably, as they grow.

What are bed bugs?
The common bed bug, Cimex lectularius, is a small, brownish, flattened insect that feeds solely on the blood of animals. Adult bed bugs are approximately 3/16-inch long (slightly smaller than an apple seed) and reddish brown with oval, flattened bodies. They can sometimes be mistaken for ticks or cockroaches. The babies (nymphs) resemble adult bed bugs, but are smaller and lighter in color. Eggs are whitish and not much bigger than dust specs. Bed bugs do not fly, but can crawl swiftly over floors, walls, ceilings and other surfaces.

Where do bed bugs live?
Their name is actually deceiving because bed bugs can live in almost any crevice of any household item. Sofas, chairs, nightstands and dressers, along the edge of baseboards and wall-to-wall carpeting, cracks in wood molding, ceiling-wall junctures, behind wall-mounted picture frames, clocks, phones…anywhere that has a dark, protected location, a bed bug can set up its home. Bed bugs tend to congregate and it is typical to find many in the same location. Bed bugs may occur in all sorts of places besides hotels, homes and apartments. Recent press reports show they are also infesting such places as clothing stores, movie theatres, hospitals, schools and office buildings. In mattresses, they tend to congregate along the seams and edges. They also hide in box springs, bed frames and headboards.

How do I prevent infestation?
The following precautions can help prevent bed bugs from entering your home:
  • Do not bring curbside items (especially beds and sofas) indoors as these may be harboring bed bugs.
  • If you are traveling, make it a habit to inspect your bed for bed bugs before unpacking. Remove sheets, blankets, etc. and examine the seams of the mattress and upper edge of the box spring for any signs of bed bugs or their droppings which appear as darkish spotting or staining. The seams and corners at the head of the bed (the pillow end) are especially critical. Although bed bugs often reside behind hotel head boards, these can be heavy and difficult to remove except by trained individuals.
  • Avoid storing your luggage on the floor or bed. Bed bugs are less likely to infest suitcases and other belongings if placed on a table top, luggage stand or other hard surface.
  • When returning home from travel, put all your laundry immediately into the washer or dryer on warm or hot cycle. Either method is effective at killing bed bugs and their eggs. It may also be prudent to store your suitcase in the garage, basement, etc., rather than in living areas of your home. These precautions are especially important, upon returning home, should you experience bites or suspicious itchy welts during you travels.
  • Some travel sites are now offering advisories on which hotels have reportedly had incidents involving bed bugs. While many of such reports are unconfirmed, they can provide guidance to concerned travelers.


I think I have bed bugs, what do I do?
Bed bug extermination can be difficult, especially when the problem is allowed to persist. During the beginning stages of an infestation, bed bugs tend to congregate in beds and sleeping areas. If the infestation grows and spreads beyond your bed, eradicating them can be more difficult. If you get bed bugs, it’s prudent to hire a professional exterminator. Professional exterminators know what to look for and have the necessary tools for managing the problem. Bedding and garments will need to be bagged and laundered at a minimum of 120 °F. Alternatively you can place

 

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